Our Commitment
RemitClick is committed to providing excellent service. If you are dissatisfied with any aspect of our services, we want to hear from you and resolve your concern promptly and fairly.
How to Raise a Complaint
You can submit a complaint through any of the following channels:
- Email: complaints@remitclick.com
- Support Page: Submit via our contact form
- Mail: RemitClick Complaints, Global Connect Express Inc, Canada
What to Include
To help us investigate your complaint efficiently, please include:
- Your full name and account details
- A clear description of your complaint
- Any relevant transaction references
- The outcome you are seeking
Our Process
- Acknowledgement: We will acknowledge your complaint within 2 business days
- Investigation: We will investigate your complaint thoroughly and fairly
- Resolution: We aim to resolve all complaints within 15 business days
- Escalation: If we need more time, we will inform you of the reason and expected timeline
If You Are Not Satisfied
If you are not satisfied with our resolution, you may escalate your complaint to the relevant regulatory authority in your jurisdiction. In Canada, you may contact the Financial Consumer Agency of Canada (FCAC).
Record Keeping
We maintain records of all complaints and resolutions in accordance with our regulatory obligations. This helps us identify patterns and continuously improve our services.